Different dogs rest differently. We match the room and routine to temperament, social comfort and wellbeing, then keep the stay simple.
Home-like shared stay
Pack Lounge
$80–$90 / night
For suitable social dogs who enjoy a relaxed home-style environment. Dogs can settle freely, with a caregiver sleeping in the bedroom with them overnight.
Private quiet room
Paw Pod
$63–$70 / night
A private enclosed pod for dogs who prefer their own calm sleeping space while remaining close to the team and daily activity.
Private suite for families
Alpha Suite
$160–$180 / night / 2 dogs
Base price covers two dogs from the same family. A third dog adds $80/night for Woofland regular dogs or $90/night otherwise.
Daycare is included during hotel stays. Activities are adjusted to each dog's suitability, energy, health and need for rest.
Ready to get started?Begin with a free assessment for your dog.
Send us a request below. We will guide you through the free assessment and registration process.
Facility tour
Come and see the hotel.
Facility tours are available on weekends. Other times may be available by arrangement.
FAQ
Good to know.
Short answers to the things owners usually ask before a stay.
Do new dogs need an assessment?
Yes. New dogs complete a free suitability assessment before their first stay.
What is the minimum stay?
Bookings must be for at least one night.
Does someone stay with the dogs overnight?
In the Pack Lounge, a caregiver sleeps in the bedroom with the dogs overnight. Other spaces have onsite care.
How do I request a stay?
Complete the request form. New dogs start with a free assessment before a stay is confirmed.
What are your check-in and check-out hours?
Check-in: 7:00am–2:00pm. Check-out: 7:00am–7:00pm. Early or late times may incur an additional fee.
Do new dogs need an assessment?
Yes. New dogs complete a free suitability assessment before their first stay.
What happens at the assessment?
We meet you and your dog, discuss their needs, and check they are comfortable in our environment.
Is there an assessment fee?
No. The initial assessment is free.
When can I book after approval?
Once your dog is approved, set up your account and request a stay through the customer portal.
What if my dog is nervous?
Tell us beforehand. We can discuss gradual introductions and the care approach that will suit them.
What accommodation options are available?
Choose from the home-like Pack Lounge, a private Paw Pod, or the larger Alpha Suite.
Is Dog Hotel a traditional kennel?
No. We provide a home-like shared lounge and private room options, with supervised daytime care and staff onsite overnight. We discuss the right arrangement for each dog at their assessment.
What is the minimum stay?
Bookings must be for at least one night.
Is daycare included during a hotel stay?
Yes. Daytime care is included and adjusted to your dog's health, temperament, and needs.
Can dogs from the same family stay together?
Yes. We can discuss the best accommodation for dogs from the same family.
Can I request a specific room?
You can choose your preferred accommodation, and we will confirm availability.
Does someone stay with the dogs overnight?
In the Pack Lounge, a caregiver sleeps in the bedroom with the dogs overnight. Other spaces have onsite care.
How do you manage different energy levels?
Activities, rest, and group time are adjusted to each dog's health, temperament, and comfort.
Can you manage medication?
Tell us what your dog needs when requesting a stay so we can confirm the care arrangements.
Can I add grooming or enrichment?
Yes. Optional extras include walks, grooming, farm adventures, and mobility support.
What if my dog has allergies?
Include all health issues and allergies in the request form so our team can plan safe care.
How do I request a stay?
Complete the request form. New dogs start with a free assessment before a stay is confirmed.
What do existing customers do?
Use the customer portal to make or manage bookings without submitting the request form again.
How far ahead should I book?
Request early where possible, especially for school holidays and other busy periods.
Can I request more than one dog?
Yes. Add up to three dogs to one request. For more, contact us or submit a new form.
How will my booking be confirmed?
We will review your request and contact you with the next steps and availability.
Where is Dog Hotel?
We are at 137 Wairau Road, Wairau Valley, Auckland 0627, on Auckland's North Shore.
What are your check-in and check-out hours?
Check-in: 7:00am–2:00pm. Check-out: 7:00am–7:00pm. Early or late times may incur an additional fee.
Is my dog required to be vaccinated?
Yes. Dogs must be fully vaccinated, and you will confirm this in the request form.
What should I bring?
Bring enough food for the stay, any medication in its original packaging, written feeding and medication instructions, and any comfort item your dog needs. We will confirm the details before the booking.
